Our Service Standards

Our commitment is to provide you with a quality service. When you contact any of our Western Economic Diversification Canada offices, you will find knowledgeable and courteous staff, dedicated to effectively meeting your business information needs. You can expect our staff to adhere to the following service standards:

• Project Development and Assessment
• Project Payments and Monitoring
• Correspondence
• Web Inquiries
• Our Commitment

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Project Development and Assessment

WD will contact a client within 12 business days (90% of the time) following a preliminary review of a written funding request.

WD will provide a funding decision to a client within 90 business days (90% of the time) of receiving a complete funding proposal. If the 90-day standard will not be met on a project, the client will be contacted on the delay.

Project Payments and Monitoring

WD will provide a payment claims instruction package to the client within 10 business days (95% of the time) of receiving an accepted Letter of Offer from the client.

WD will issue a claim payment cheque within 15 business days (95% of the time) of receiving a complete claim from the client, including all of the required claim information.

Correspondence

WD will provide to the Minister responses to Ministerial correspondence within 15 business days. WD will provide responses to letters to the department within 15 business days.

WD Web Inquiries

WD will reply to inquiries received through the departmental website within 3-business days for a routine response, and 5-business days if a more complex response is required.

Our Commitment

We are committed to providing quality service to our clients. If you would like to talk to us about any aspect of the service you received from us, please visit the Contact Us section of this web site. If for any reason you are not satisfied with our services we encourage you to let us know.